Shipping Policy
AKEEYO ships merchandise worldwide. All orders will be processed within 2 business days.
Parcel delivery process：
Our warehouse → transit → logistic company in our country → transit → logistic company in your country → transit → delivered
Shipping methods
Two shipping methods are provided.
- Standard Shipping | Cost: $10
- Expedited Shipping | Cost: $25-$40
Once an order has been fulfilled and shipped, a confirmation email with the tracking number will be sent to the recipient. Please note some items may ship separately.
Tracking Parcel and Estimate Transit time
| Shipping method(s) | Shipping time | Tracking information |
|---|---|---|
| Standard Shipping | 7-12 business days | Traceable |
| Expedited Shipping | 4-7 business days | Traceable |
Free Shipping
Free shipping to is offered if order is over $99.99.
Claim damaged box or incorrect item(s)
A damage/incorrect item claim due to shipping MUST be made within 3 business days of receipt of the international order. A new product will be shipped or a refund provided after the customer agrees to provide full photographic evidence of damage.
Custom Fees
International orders maybe be subject to charges/fees at customs. AKEEYO.com is not responsible for paying these charges. These are the responsibility of the customer. We cannot predict how much they might be – that is at the discretion of the customs office.
How to track my order?
You can track your order on our website. You will also receive an email with tracking number.
Steps:
Sign in your account→My Profile→My Orders→Find the specific order you want to track→Click the “Track” button next to the tracking number
If you have any questions or concerns about the matter above, please contact us at help@akeeyo.com